关键词: 类人智能机器人, 人机关系信任, 情感修缮, 功能辅助, 员工工作贡献意愿

Abstract: With Humanoid Intelligent Robots (HIR) providing emotional and functional assistance increasingly integrate into organizational contexts, understanding and fostering human-robot trust has become an important topic. This paper attempts to explore the formation and impact of human-robot trust from the perspective of the Unique Agent Hypothesis. We proposed that human-robot trust comprises two distinct dimensions: emotional repair trust and functional aiding trust. Among various forms of human-robot collaboration, self-repair and friendship-repair significantly trigger emotional repair trust, while intelligence-aiding and physical-aiding forms are more effective in enhancing functional aiding trust. Furthermore，functional aiding trust (vs. emotional repair trust) has a greater positive effect on employees’ job dedication intention by increasing perceived organizational competence. In contrast, emotional repair trust (vs. functional aiding trust) has a greater positive effect on employees’ job dedication intention by increasing perceived organizational warmth. Additionally, interaction orientation and task orientation are introduced as crucial situational variables. This research consists of one qualitative study and three quantitative studies. The purpose of Study 1 (including qualitative research and experimental study) was to elucidate the dimensions of human-robot trust and the relationship between four forms of human-robot collaboration and human-robot trust. Participants in Study 2 (experimental study) were recruited to verify the underlying mechanism of how functional aiding trust (vs. emotional repair trust) impacts employees’ job dedication intention. Study 3 (experimental study) tested the moderating role of interaction orientation and task orientation. The main findings of this paper are as follows. Study 1 provided evidence that emotional repair trust and functional aiding trust are two distinct dimensions of human-robot trust. Results showed that self-repair and friendship-repair forms of human-robot collaboration elicited higher emotional repair trust than functional aiding trust, whereas intelligence-aiding and physical-aiding forms led to higher functional aiding trust than emotional repair trust. Study 2 further demonstrated that, compared to emotional repair trust, functional aiding trust lead to a higher perceived organizational competence but lower perceived organizational warmth. Additionally, Study 2 also indicated that emotional repair trust (vs. functional aiding trust) has a greater positive impact on employees’ job dedication intention through perceived organizational warmth, while functional aiding trust (vs. emotional repair trust) has a greater positive impact through perceived organizational competence. Study 3 found that interaction orientation (task orientation) positively (negatively) moderates the relationship between human-robot trust (0 = functional aiding trust, 1 = emotional repair trust) and perceived organizational warmth, while negatively (positively) moderates the relationship between human-robot trust and perceived organizational competence. Our work responds to the call of the emerging field of machine behavior by examining the impact of human-robot trust on employees’ job dedication intention while introducing HIR into the network of internal organizational interactions. Additionally, our research finds that when employees trust the emotional repair support and functional aiding support provided by HIR agents, enhancing their perceived organizational warmth and competence can effectively promote their job dedication intention. This suggests that organizational support delivered through HIR agents can generate positive effects, thereby enriching and expanding the existing framework of Organizational Support Theory.

Key words: humanoid intelligent robot, human-robot trust, emotional repair, functional aiding, employees’ job dedication intention